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You can also call us toll-free at
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(1-866-425-3837),
Monday through Friday from 9 a.m. to 5 p.m. Eastern time.



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We recommend that you start by reading our Frequently Asked Questions:
  1. How many Student Accounts can I create?

  2. What happens if we forget a user name or password?

  3. How do I change a user name?

  4. What should I do if a student needs harder or easier activities than are offered at his or her age level?

  5. How do I change my account information?


 

Q:   How many Student Accounts can I create?

A:  With a regular subscription to Clever Island, you automatically receive 30 Student Accounts, each with its own user name and password.


Q:   What happens if we forget a user name or password?

A:  On the Clever Island login screen, click on the Forgot Password button and follow the instructions. We will send your account’s user names and passwords to the e-mail address you list in your account information.


Q:   How do I change a user name?

A:  Unfortunately, once selected, a user name can not be changed.


Q:   What should I do if a student needs harder or easier activities than are offered at his or her age level?

A:  Clever Island automatically delivers a suite of age-appropriate activities to each user. However, our educational experts recognize that each child is unique and learns at his or her own pace. If in your opinion a student needs activities more or less difficult than he or she is receiving, you can change his or her level of difficulty. The difficulty switch is located in our Teacher Control Center. To adjust this setting, log in with your Teacher Account’s user name and password and click on Student Information. You can also give any student the ability to change the difficulty level of Clever Island for himself or herself. The switch for this option is also reached through the Student information link in our Teacher Control Center.


Q:   How do I change my account information?

A:  Much of your account information can be changed by logging into our Teacher Control Center and following the Account Information and Student Information links.
If you would like to change the billing information on your account, please call our Customer Care Center toll free at 1-866-4-CLEVER (1-866-425-3837). The Clever Island Customer Care Center is open from 9 a.m. to 6 p.m. Eastern time, Monday through Friday.