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We are sorry to hear that you having problems using Clever Island. We want to help you have the best possible online experience. Before you contact us directly, we suggest you try a few simple steps that solve many of our users' technical issues.

First, we highly recommend that you test your system to make sure it matches our minimum requirements.

Test you system

Second, we suggest that you check our Frequently Asked Questions:
  1. What hardware do I need to use Clever Island?

  2. What software do I need to use Clever Island?

  3. My computer's sound keeps cutting out. What should I do?

  4. My computer keeps freezing up, what should I do?

  5. I can’t access the main Island: I’m getting a screen that says, "return to clever island" with the Clever Island logo; once I click it wont let me in. What should I do?
Third, if you still need our assistance, please send us a help request and we'll be delighted to lend a hand.



Q:   What hardware do I need to use Clever Island?

A:  We recommend the following minimum hardware configurations for using Clever Island:

For a PC:

  • Pentium-class processor running at 233MHz
  • 64MB of RAM (memory)
  • 56Kbps modem

For a Macintosh:
  • iMac or PowerMac G3 with 233 MHz processor
  • 64MB of RAM (memory)
  • 56Kbps modem

Q:   What software do I need to use Clever Island?

A:  We recommend the following minimum program configurations for using Clever Island:

For a PC:

  • Microsoft Windows 95, 98 (second edition), ME (Millenium Edition), NT, XP or 2000
  • Microsoft Internet Explorer 4.0 (or higher), or Netscape Navigator/Communicator 4.0 (or higher)
  • Macromedia Shockwave Player 8 and Flash Player 5 or 6 (free download)

All of the above are available to download here.

For a Macintosh:
  • MacOS 8.1 (or higher)
  • Microsoft Internet Explorer 5.0 (or higher) or Netscape Navigator/Communicator 4.0 (or higher)
  • Macromedia Shockwave Player 8 and Flash Player 5 or 6 (free download)

All of the above are available to download here.

Q:   My computer's sound keeps cutting out. What should I do?

A:  There are some activities on Clever Isalnd.com that may inadvertently lower the WAV volume on your computer. The WAV volume setting is different from your computer’s general Volume setting. You can access it by double-clicking the speaker in your start bar, or by opening your Start menu, selecting Programs -> Accessories -> Multimedia/Entertainment -> Volume Control, and raising the slider for ‘Wave Out’. If you find that your WAV volume is already set to an audible level, then Clever Island may use more sound channels than your sound card supports. Try getting the latest drivers for your sound card from the card’s manufacturer.

 

Q:   My computer keeps freezing up, what should I do?

A:  This can be caused by a number of things. Try the following fixes:

  1. Clear your browser cache. Directions for clearing the cache for several popular browsers are listed below.
    Internet Explorer:
    • Pull down your browser’s Tools menu.
    • Choose Internet Options.
    • Click on Delete Files.
    Netscape Navigator
    • Pull down your browser’s the Edit menu.
    • Choose Preferences.
    • Open the Advanced category.
    • Open the Cache category.
    • Click on Clear Cache Memory.
    AOL browser
    • In your browser, go to Services.
    • Choose Preferences.
    • Choose Internet Options.
    • Click on Delete Files.
  2. Check your Flash plug-in. If you use Internet Explorer or AOL, your Flash plug-in may need to be re-installed. Please click here.

Q:   I can’t access the main Island: I’m getting a screen that says, "return to clever island" with the Clever Island logo; once I click it wont let me in. What should I do?

A:  The Clever Island application contains a series of popup windows. You probably have software installed on your computer that is designed to stop unwanted popup advertisements. That kind of software will treat the Clever Island popup windows as if it is a popup ad and will prevent you from seeing the Main Island window. In order to be able to access the Main Island, you need to either disable the popup preventing software completely or go into that software application and add Clever Island to your "Allow List". The "Allow List" is a feature in all versions of popup preventing software that lets you view popups from sites you have designated as safe or trusted.

 

 
   
Test you system